Terms & Conditions
Returns
If you are dissatisfied with the order for any reason, please reurn it within 24 hours. The Farm Shop reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy, if the items are unused, in its original packaging and accompanied by a valid proof of Purchase.
ORDERS whether verbal or telephoned must be confirmed in writing via email by the customer, otherwise the Farm Shop accepts no responsibility for errors or subsequent misunderstandings. Goods which are supplied as a result of an incorrect order will not be accepted for return and credit.
Delivery
We will deliver your Christmas tree on the date of your choice providing you have chosen the correct delivery area for your delivery address. If, due to circumstances outside our control, your delivery is delayed, we will notify you and arrange a new delivery time, usually the next available delivery time.
If no-one is available at the property to take delivery when delivery is made, a new delivery time will be arranged, and a further delivery fee may be payable.
Cancellations
You can cancel your order up 24 hours before the start of your delivery time. For later cancellations, a cancellation fee of 100% will be payable.
Guarantees
If you are unsatisfied with your tree on delivery, you must notify us within 24 hours and we will replace the tree free of charge.
If you have a complaint about the quality of your tree after 24 hours of delivery, you must contact us within three days of delivery. In these circumstances, if there is a geniune quality problem with your tree and providing our tree care instructions have been followed, we will replace it at no charge.
Tree care
All Christmas trees are susceptible to drying out, especially in warm or air-conditioned environments. Our Christmas tree care instructions must be followed.
Copyright
This site is owned and operated by Downingbury Farm. All materials on this site, including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of the Downingbury Farm, Copyright 2016, all rights reserved.
Your use of this site and placement of any order indicates your acceptance of these terms and conditions. Downingbury Farm retains the right to change these terms and conditions at any time.